ATM Machine
Need cash? An ATM Machine is located just outside of Tesco, a 1-minute walk from the hotel.

Airport
Newcastle International Airport is 6.5miles away from the hotel and roughly a 15-minute drive away.

Check-Out
Check-out time is 11am. If you need any assistance, please contact our front desk team (dial 0) who will be happy to assist you. Additional charges may apply for guests who are departing late. For an express checkout, simply drop your key card at the express checkout box at the front desk. Check-in time is from 3pm.

Dry Cleaning
Dry cleaning services are provided by a reputable, independent company with same day delivery. Available Monday to Friday – except holidays. Bring the items to the front desk team before 8am for same day return. We act only as an agent and accept no responsibility for lost or damaged goods.

Emergency
Please refer to the “fire procedures” section in this directory.

Environmental Programmes
If reusing your towels, please hang them up. Should you require fresh ones, please place them in the bathtub and we will provide a fresh supply.

Guests with Special Needs
In case of emergency, your safety is our first concern. Please inform the front desk team (dial 0) upon check-in if there is a guest with a disability in the room.

Fitness Centre
Our fitness centre is located on the top floor. Towels and change rooms are available. Children under 16 must be accompanied by an adult. No food or beverages allowed.

Hours: open 6:00am – 11:00pm daily.

Heating & Air Conditioning
You can use your individual heating control in your bedroom for your comfort.

Housekeeping
If you are staying multiple nights, please note that your room will not be entered or cleaned unless requested. We continue to follow our cleaning protocols, including providing guests with extra in-room privacy and space. We are happy to provide extra towels and toiletries, etc. upon request. Additionally, full-service cleaning of your room may be requested by dialling “0”. Please place your request by 11.00am.

Loss/Damage
The hotel is not responsible for loss or damage to any possessions or properties belonging to any person while staying as a guest or patron. If you find that you have misplaced or lost any items during your stay with us, please contact our front desk team (dial 0).

Manager
A manager is always available to assist you. Should you wish to speak to the manager on duty, please contact the front desk team (dial 0).

Medical
If you require medical assistance, please contact our front desk team (dial 0) who will be happy to assist you.

Meeting & Events Spaces
Located on the first floor, our meeting and events spaces offer a wide range of services and equipment.

Non-Smoking
All guest rooms are 100% non-smoking. The hotel’s lounge and restaurant are 100% non-smoking.

Parking
Situated a short 5 minutes’ walk away from the hotel, Sandman Signature guests can avail of special rates at the QPark Multi-Story Car Park.

Address:

Q-Park Stowell Street
Stowell Street
Newcastle upon Tyne
NE1 4YB

Guests that have booked with us direct will receive a discount on their parking ticket of £13 per 24 hours.

Once guests have entered the car park through the barrier, they will receive a ticket which they must keep with them until departure of the hotel. Upon departure, one of our lovely team members will validate your ticket and apply the relevant discount.

*Please note that any payments made directly at the car park upon arrival can only be made via card, cash is not accepted.

For luggage, taxi and coach drop-offs, please use our rear entrance located on: Heber Street, NE4 5TN.

Pets
Pet-friendly bookings include all of the added extras you need to make your furry friend feel perfectly at home, pet beds, drinking bowls and a gift to take home are all part of your stay.

Pet-friendly rates begin at £15 per pet, per night.

Reservations
For room reservations at any Sandman location, please visit our website at www.sandmansignature.co.uk. Or see the front desk team who will be happy to assist you in making a reservation.

Restaurant and Bar

Shark Club Sports Bar & Grill
The perfect balance of sports bar classics, signature items, and unbeatable late-night specials make this premium sports bar a go-to when the party heads into overtime.
Website and Menu 
HOURS 
Monday 4–11 pm
Tuesday 4–11 pm 
Wednesday 4–11 pm 
Thursday 4–11 pm 
Friday 4–11 pm 
Saturday 4–11 pm 
Sunday 4–11 pm 

Last orders 30 minutes prior to closing, except Sunday 60 minutes prior to closing. 

Room Service Times
Room Service is available daily from 3pm – 11pm from Shark Club.

RSVP Rewards
All guests are invited to join RSVP Rewards, our free loyalty program. As a member of this program, you can earn and redeem points for free hotel stays, on-site restaurant discounts, and more at any of our 60+ hotel locations in Canada, the U.S., England and Scotland. For more information or to sign up, visit www.RSVPrewards.com

Safe (In-Room)
For your convenience and safety, we suggest you leave any valuables in the in-room safe.

Wi-Fi
Free wireless internet access access is available. Please connect to “Sandman Guest” then open your web browser on your smartphone or laptop, then enter your details into the pop up message that will appear after a few seconds.